Refund policy
Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition you received it: unworn, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at hello@holidazebeads.com.
Please note that returns must be sent to the following address:
C/ Balmes, 292, 4º2ºA, 08006, Barcelona (Spain)
If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
If you have any questions about returns, feel free to contact us at hello@holidazebeads.com.
Damages & Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, including:
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Custom products (special orders or personalized items)
Unfortunately, we also do not accept returns on sale items or gift cards.
If you have questions about a specific item, get in touch at hello@holidazebeads.com.
Exchanges
It's not possible to exchange returned products, you'll have to place a new order.
Refunds
We’ll notify you once we’ve received and inspected your return, and let you know if the refund was approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you haven’t received your refund, contact us at hello@holidazebeads.com.